Questions people ask

In Kentucky, you can start without a referral. Your plan may still ask for one. Call us with your plan card and we will check before you book.

We bill many kinds of plans, including most PPO plans, Medicare Part B, Medicaid, workers' compensation and auto injury coverage. Your plan decides what it pays. We check your benefits and call you before your first visit.

We give you a written estimate before your first visit, and you pay for each visit on the day. If your plan may reimburse you, we give you a detailed receipt to send in. Your plan decides whether it pays.

Your first visit is about an hour with a physical therapist, who stays with you throughout. Later visits can be shorter. A physical therapist, not an assistant, treats you at every visit.

That depends on your exam, your goals, any protocol from your surgeon and how you respond. We review the plan with you as we go and tell you when we think you are finished.

Clothes you can move in, your referral or surgeon's protocol, imaging reports, a list of your medicines and your plan card.

We work within what you can tolerate. Some movements and exercises can be uncomfortable. Tell us, and we change what we are doing.

Some follow-up visits can be by video if you are in Kentucky when we meet, because that is where we are licensed. Your first visit is in person.

Yes. If you were hurt in a crash or at work, get emergency care first. Tell us who your adjuster is. Your state decides who may direct your care. We explain how your bills are handled before you start.

PT is the state license to practice, DPT is the doctoral degree, FAAOMPT is a manual-therapy fellowship from the American Academy of Orthopaedic Manual Physical Therapists, and OCS is board certification from the American Board of Physical Therapy Specialties. Your therapist will explain any letter you ask about.